Mueller Memorial Funeral and Cremation Service announced today it was chosen as a finalist for a Saint Paul Area Chamber of Commerce Deubener Award in the Family-Owned Business category.
Mueller Memorial, along with HED Cycling Products and J&J Distributing, will be recognized at the SPACC’s Chamber Honors event on November 2nd, 2017 at A’BULAE in St. Paul. One of the three nominees will take home the top prize in their category.
“It’s a competitive field and we’re really just honored by the nomination,” said Scott Mueller, second-generation owner of Mueller Memorial. “This distinguished award celebrates many of the things we have been focusing on in our business, including family, risk, growth, diversity and innovation. It’s gratifying to be recognized for our efforts.”
In recent years, the team at Mueller Memorial has been making changes to elevate the level of service provided at their White Bear Lake and St. Paul funeral homes. This includes a major facility remodel and expansion to create a unique experience for the families they serve.
“We knew we were taking a risk when we built a bar into a funeral home,” said Mueller. “But we wanted to create an environment where people would feel comfortable. We’re committed to transforming our business and the industry and improving the experience people have with us.”
And Mueller is seeing a return on his investment. At his White Bear Lake location, the business has seen a 30 percent increase in requests for services over the previous year with many families citing the remodeled facility as the deciding factor.
In addition to the new funeral and reception space, Mueller has developed other non-traditional programs and services to help people better manage and cope with the death of a loved one. The funeral home launched the Grief CompassTM program to help navigate grief in the year following a loss, and Mueller recently wrote a book called “What to Know Before You Go” that provides answers to the most pertinent questions when planning a funeral. “Our world is changing as are the needs of the families we serve,” said Mueller. “Our goal is to listen to our clients and change our approach so that we always meet and exceed their expectations.”